Support Management

Good customer satisfaction starts with good communication and excellent after sales support.

Support management in any organisation is one of the most difficult function. A simple loss of memory about a complaint can lead to an unhappy customer. It is very important to close and manage a loop between support and other departments in the company, without the headaches of managing, forwarding or syncing data.

Sanchay Support Management Software is a powerful and essential tool for support management. This online help desk management software is crafted and developed to make your support function and help desk very strong, thereby increasing client satisfaction. Also, known as Support Ticket Management System, it helps a company establish Single Window System for their clients as in today’s world, customers appreciate having a single point of contact to get help for their support issues.

This software module easily integrates with our various other softwares like task management, CRM, and others.

Why Sanchay Support Management Software?

• Fits well for all organisations for their support functions
• Overcome the challenges that you're struggling with in your traditional system
• Helps in optimising and streamlining Support process.
• Help you achieve higher levels of Client satisfaction
• Empower the team to follow standardised process for complaint handling.
• Enable collaboration and visibility at every level
• Conforms to ISO standards.
• Integrates with other ERP Modules

Important Features

• Easy to Use, and Deploy
• Manages Support Ticket creation.
• Assign ticket to respected employee for resolution.
• Re-Assigning feature for work escalation or assigning to lower level.
• Ticket Resolution system
• Allow multiple status for various ticket stages.
• Dashboard, Reports, Historical Records
• Mobile App for better reach.
• Excellent Training, Hand Holding, and Support.

Technology

• Cloud or Local Storage Technology
• Web Based Interface
• Works without Internet
• ASP. Net MVC, The latest and most trustable.
• Supports Mobile Platform

Related products

• Customer Relaton Management, Sales, Show different ERP’s.